Dynamics 365 for Customer Service
Offering your customers what they expect, and even more. At the end of the day, that's what it's all about? Keeping your customer satisfied. Your customers ultimately determine the success of your organisation. The Dynamics 365 for Customer Service app gives your food company the resources to further optimise customer satisfaction. Consider digital calls on Skype for example. By automating your service, you can offer your customer even faster and more personalised service.
Flow guides you through to the next action item
The intelligence of this platform ensures the app continuously and automatically optimises your service processes by offering direct feedback opportunities, for example. Recommendations for upselling or cross-selling can be made easily based on Machine Learning. You follow a certain flow within the app that leads you to the subsequent correct action to be taken. This ultimately reduces the costs of your service provision and it becomes easier not only to keep your customer satisfied, but also your customer's customer.
Integrated in the Foodware 365 platform
The Customer Service app is part of the Foodware 365 platform powered by Dynamics 365. This means it is easy to make adjustments or to connect with other apps and services in use.
Video | Microsoft Dynamics 365 for Customer Service
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How can we help your food company? Download the brochure and find out more information about our food solutions.